We want you to be satisfied with your purchase. Snap Byte offers a straightforward 30-day return policy.
1. Return Window & Eligibility
- You have 30 calendar days from the date of delivery to request a return.
- Items must be new, unused, unwashed, and returned in their original packaging with all protective inserts and tags intact.
2. Restocking Fees & Return Shipping Costs
- No restocking fees ($0).
- For defective, damaged, or incorrect items, Snap Byte covers the return shipping cost by providing a prepaid return label.
- For returns due to change of mind or personal preference, the customer is responsible for the actual return postage.
3. How to Initiate a Return
- Email our support team with your order number, item name, and reason for the return.
- Our support team will review your request and provide return authorization instructions and the return address.
- Pack the item securely in its original box and ship it using a trackable service through USPS, UPS, or FedEx.
4. Inspection & Refund Processing Timeframe
- We will inspect the returned item within 1–2 business days after it arrives.
- Approved refunds will be issued to the original payment method.
- Refunds are processed within 2 days after the return is approved, and a confirmation email will be sent.
5. Damaged, Defective, or Wrong Items Received
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact our support team with clear photos and details of the issue. We will review the request and assist with a replacement or full refund according to your preference.
6. Exchanges
For an exchange, return the current item following the return process above. Once the return is accepted, you may place a separate purchase for the new item.
7. Return Mailing Address & Contact
Snap Byte Returns Department
20 Seascape Dr, Rochester, NY 14612, USA
Email: support@snapbyte.shop
Support Hours: Monday – Friday, 9:00 AM – 9:00 PM